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02-10-2023 (Online Course)

P23GR33ONSG Online Course:
Fundamentals of Railway Human Factors & Error Management
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Online Course:
Fundamentals of Railway Human Factors & Error Management

7-week online course | 2 hours per week
1 May – 16 June 2023
2 October – 17 November 2023

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Register 2 and third attends free


About the Course

Rail remains one of the safest forms of land transport, with road transport generating almost 14 times more accident costs than rail. While rail imposes fewer costs on the community in terms of accidents, congestion and emissions than other surface transport modes, the cost of rail accidents in 1999 was estimated at AUD$133 million according to the Australian Bureau of Transport and Regional Economics (BTRE).

Over 20 years since this BTRE figure was published, and despite the highly protected and technological nature of the rail industry, human performance limitations at all levels of the rail industry remain the greatest challenge to further improving safety and reducing rail accident costs and impacts. The consequences of errors in the rail industry can be disastrous and the subject of public outrage, exhaustive inquiries and drawn out legal action.

However, the underlying reasons for human error are the most commonly misunderstood and poorly analysed issue in rail safety. While human error is widely recognised as a problem, management often engage in learned helplessness; nothing can be done to prevent human failings as accident causes. Some community sectors are also quick to attribute rail accidents to human errors, without taking the opportunity to assess human error within the context of the organisation and wider rail system.

This 7-week Fundamentals of Railway Human Factors and Error Management online program will provide participants with a good understanding of the key factors that influence human error within the rail industry and practical strategies for making systems more error tolerant. Upon completion of this program participants have the option of completing a further 4 weeks for the Advanced Railway Human Factors and Error Management program.

Who Should Attend

This training program is designed for those individuals seeking a comprehensive understanding of applied rail human factors. Expected participants include:

  • Rail Operations and Engineering Senior Managers
  • Team Leaders and Supervisors
  • Human Resource Managers
  • Rail Safety and WHS Managers, Investigators and Auditors
  • Quality, risk, compliance and assurance managers


Packages Price
Online Course$2295

Great Savings:
Register 2 and third attends free. Call us today on +65 6973 3571 or email to take advantage of the discount offer.


“Very satisfied with the workshop. Really learned a lot and looking forward to applying it if needed”.
Senior Executive Bus Safety, SBS Transit, Singapore

“A highly practical and repeatable process that encourages consistency in event investigation”
Investigator/Auditor, Energy Queensland

“Instructor has good practical knowledge of incident investigations”
Safety Manager, Civil Aviation Authority, Nepal

Benefits of Learning Online

Informa Corporate Learning’s online courses are new digital, interactive and engaging educational experience designed to maximise learning for professionals with busy schedules and/or small training budgets.

Our online courses are perfect opportunity for busy professionals as they require just 2 hours per week of your time and include an interactive forum for you to ask direct questions about challenges you are facing to expert course leaders.

Modules are released on a weekly basis, so you can pace yourself alongside your peers and you will have access to a comprehensive set of assets to support your learning such as video content, quizzes and case studies.

Onsite & Inhouse Training

Deliver this course how you want, where you want, when you want – and save up to 40%! 8+ employees seeking training on the same topic?

Talk to us about an on-site/in-house & customised solution.

Watch Webinar

What Lies Beneath: Investigating the Human Factor in Workplace Accidents

Human factors contribute to significant workplace incidents and accidents, but many investigation analysis methods only deal with human factors at a surface level.

In this half-hour webinar, Dr Graham Edkins discussed various strategies for interrogating human factors issues at a more granular level based on a contemporary understanding of human error, causation and systems.


Dr Graham Edkins


Module 1:

  • Human factors in context
  • Human factors: Past, present and future
  • The human factors contribution to significant rail safety accidents
  • A simple human factors model
  • Case study: Off the rails
  • Course activity: Towards 2040 – What will be the human factors challenges in your industry in the next 20 years?

Module 2:

  • Introduction to human error
  • What causes error?
  • Different types of errors
  • The positive side of error: Human compensatory ability
  • Course activity: Which error type is it?

Module 3:

  • Organisational error management strategies
  • Managing unintended actions (slips & lapses)
  • Managing intended actions (mistakes & violations)
  • Error management checklists for inspectors, investigators and auditors
  • Course activity: Quiz

Module 4:

  • Human information processing
  • Task demands: Overload and underload
  • Fitness for duty
  • Managing human performance limitations in rail
  • Case study: SPAD incident
  • Course activity: Participants will examine a SPAD incident to identify human performance limitations and practical management strategies

Module 5:

  • Role, status, authority and conformance
  • Strategies to improve team performance
  • Case study: Rail safety incident
  • Course activity: Participants will design a program to manage authority gradients

Module 6:

  • Human factors analysis methods
  • Errors and Error Producing Conditions (EPC’s)
  • Reactive Loss of Control Analysis (R-LOCA) model
  • Case study: Revisiting off the rails
  • Course activity: Quiz

Module 7:

Participants will be provided with the raw data from a rail safety incident and be required to:

  • Use the R-LOCA model to classify the errors and contributing factors; and
  • Identify practical strategies to reduce the potential consequences of any errors identified

when & where

01 May 2023

Online Course

02 Oct 2023

Online Course

On-site & in-house training

Deliver this course how you want, where you want, when you want – and save up to 40%! 8+ employees seeking training on the same topic?

Talk to us about an on-site/in-house & customised solution.


Still have a question?

Devi Nyunt
Training Consultant
+65 6992 8760

Informa Connect is Singapore's leading event organiser. We conceive, develop and promote our own B2B industry conferences and corporate training courses, and offer tailored managed event solutions.

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