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P23GL45SGV Supplier Relationship Management
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Supplier Relationship Management

This training course will help organizations improve their supplier performance, reduce costs, and mitigate supply chain risk, leading to improved operational efficiency and greater competitive advantage.

Live Online Training: 4-Part series | Over 4 days
September 2023 Course: 5 Sep | 6 Sep | 12 Sep | 13 Sep | 11:00 – 15:00 (SGT)

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Key Learning Objectives

  • Be able to categorise your suppliers to understand the different relationships
  • Know the business-to-business relationship and network from a corporate perspective
  • Plan an effective relationship from start to finish – before you’ve selected any suppliers as well as when they leave
  • Determine and track the value of suppliers using the Contract Scorecard
  • Have your personal conflict management style profiled and benchmarked, and see how the styles can affect your team and relationships with providers

About the Course

Supplier relationships are critical to any enterprise that has significant spend with external providers.

Leading companies have realised that it is vital to make sure these relationships are managed well – at corporate and interpersonal levels. Your organisation’s brand in the market as a customer of choice accelerates competition and lowers cost. The opposite brand has the opposing effect.

The course starts at the most strategic level – showing you how to categorise your suppliers by configuration structures, importance, and well as how they view your organisation. We then explore relationships that span many people over long periods, and gain experience in key tools.

During our next challenge in course we determine how to measure the success of your supplier relationships using the Contract Scorecard. It is not enough just to have a good relationship; your organisation must derive value from it.

We then seek to improve your interpersonal relationships, not only with suppliers, but within your organisation as well. You will complete a conflict management profile to gain valuable insight into your values and behaviours. We take that further, and engage in a problem solving exercise where your strengths (and weaknesses), and those of others in your group, are put to the test.

Who Will Benefit

This course is for those responsible for supplier relationships, as well as those wanting to develop strategic relationships, including:

  • Supplier/vendor relationship managers
  • Category managers
  • Business, project, and contract managers
  • Operations personnel involved with third parties
  • Procurement and legal


“Whole new ways of doing contracts, working with people and negotiation skills. Sara has worldly knowledge, enjoyable stories, excellent delivery and practical experience.“
Program Manager, Advisory and Ecosystems, LCMA

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Catering to meet all your learning needs:

  • Get high quality practical training from our expert instructors
  • From Face To Face, Online and Blended Learning, get a superior solution for your learning needs
  • Learn live online in an interactive environment
  • Invest in yourself. Invest in your team.

Register today for our Live Online Training courses and fi nd out how they can help you transform the way you work. Contact one of our training consultants on to find out more.

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Dr Sara Cullen


Introduction and baseline of your SRM challenges

Categorising suppliers

  • Outside vs. inside spend
  • By grouping configuration

Determining relative importance

  • Their importance to you
  • Your importance to them

Relationship reach

  • Over time: the contract lifecycle
  • Many-to-many: the networks

Governance Charter

  • Key elements of the interparty management agreement
  • Interparty roles and accountabilities

Scorecarding suppliers

  • The Contract Scorecard
  • Supplier evaluation reporting

Relationship design

  • Relationship quadrant and KPIs

Interpersonal relationships

  • Contract Management Profile styles – your style, and global benchmarks

Managing conflict and difficult conversations

  • Alternative dispute resolution (arbitration, mediation, and independent expert) – how it really works
  • Your conflict management style
  • Conflict styles in action
  • Plan a constructive solution
  • CMP test

when & where

05 Sep 2023

Live Online Training

On-site & in-house training

Deliver this course how you want, where you want, when you want – and save up to 40%! 8+ employees seeking training on the same topic?

Talk to us about an on-site/in-house & customised solution.


Still have a question?

Devi Nyunt
Training Consultant
+65 6992 8760

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