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09-09-2020 (Live Online Training Course)

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Online Course:
Fundamentals of the Aviation Industry

3-Part series per course | 4 hours per Part | Over 3 days
Part 1: 9th September | Part 2: 10th September | Part 3: 11th September

Book Now Register Your Interest Download Brochure


Live Online Training Course: Learn the Fundamentals of Airlines and the Aviation Industry

A must-attend Live Online Training Course that will benefit all those or associated with in the aviation industry who have had only a little exposure to airlines – gain vital practical information for airlines, airports, tourism bodies, industry suppliers, lawyers, government regulators, financiers / investors, unions and anyone who wants to understand the workings of this important and complex industry

About the Course

As a large island continent, international and domestic aviation connects Australians with each other and Australia with the rest of the world. It is also central to the Australian economy.

This course will provide an introduction to the fundamentals of the aviation industry focussing on the structure and workings of airlines and the incredible complexity required to meet the demands of a constantly changing highly technical and high demand market.

Air travel is a familiar part of many people’s lives. This course highlights the elements of the aviation industry that provide some order in a chaotic and, literally, fast moving industry. From domestic regulations, where each country has complete jurisdiction to regulate the aviation activity within its territory and the air space above; to international regulations requiring bilateral Air Services Agreements setting out what rights can be operated.

Attendees will gain an understanding of the significance of airline loyalty programs operating worldwide with major airline alliances, an overview of airports, the importance of freight, and the emergence of low-cost carriers around the world.

The course delivers further insight into the aviation industry with additional information including: aircraft financing, freight operations, maintenance and engineering, training requirements, disaster operations, maximising fleet use, and the effects of delays.

Key Learning Objectives

  • Understand the fundamental principles of the very complex business of airlines and aviation
  • An overview of the devastating impact of COVID-19 on aviation and airlines
  • Discover the various areas that combine to allow an airline to provide its services
  • Undertake practical exercises to experience the difficulty of operating profitably in an industry with extreme costs
  • Enhance career opportunities and scope
  • Learn about the stakeholders and influencers that have changed the face of aviation worldwide
  • Appreciate the strategic issues faced by major airlines as the growth of alliances, codesharing and low cost carriers dominate plans for growth
  • Gain an understanding of the importance of areas such as loyalty programs, engineering, fleet and network planning


Who Will Benefit

  • Newcomers to the aviation industry seeking to add to or update their knowledge.
  • Those entering into contracts in the supply chain such as commodity owners / suppliers.
  • Clients of airlines and aviation industry service providers.
  • Managers, executives and staff from the government, banks, consultants, industry advisors and other professionals seeking more knowledge about the aviation industry.
  • Airline employees who would benefit from a more comprehensive overview of the business in which they operate.


Packages Price
Live Online TrainingSGD $2295Early Bird

Great Savings:
When you book 4 or more participants! Call us today on +65 6508 2896 or
email to take advantage of the discount offer.


A 7% Goods & Services Tax (GST) is applicable to all Singapore based companies.


Steve Loader
Steve has over 20 years of experience in the aviation industry with significant knowledge of the many and varied parts that make up an airline. He was an instructor for airline staff around the world and has experienced many major changes in the way airlines operate.

He has held executive roles in the airline and associated travel industries and worked as a consultant with overseas airlines on various projects.

Steve has developed and delivered courses in the aviation industry covering many areas including airline reservations, sales, marketing, cabin crew, yield management, freight and airports. With a passion for customer service excellence in a customer-focussed industry, he has vast experience in managing government, industry, corporate and individual customers.

Steve provides an understanding of consumer behavioural and market trends with success implementing sales, marketing and brand strategies to capitalise on future trends, market opportunities and build brand growth. He has a proven capacity to influence and manage change across all levels, with demonstrated success improving operational processes and implementing strategies for management and workforce planning. Steve has led diverse multicultural teams with demonstrated success in adapting to global environments.

Steve was on an airline’s ‘Go Team’ for any emergencies worldwide and has completed various sessions involving mock airline disaster situations.

Steve holds a Bachelor Business in Business Management and is a graduate of the Australian Institute of Company Directors ensuring a thorough knowledge of corporate governance.

About CAPA Knowledge

CAPA Knowledge is a learning initiative by CAPA – Centre for Aviation (CAPA). CAPA is one of the world’s most trusted sources of market intelligence for the aviation and travel industry. Through our expert course instructors, our practical knowledge courses provide access to the most current developments in the industry to help support effective workplace performance.

Live Online Training

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Enroll today for Informa Live Online Training

  • Get high quality practical training from our expert instructors
  • Learn live online in an interactive environment
  • Invest in yourself. Invest in your team.

Register today for our Live Online Training courses and find out how they can help you transform the way you work. Contact one of our training consultants on to find out more.


“Excellent course, thoroughly enjoyed it. Steve was engaging and the course was interactive. Would recommend to it to others.”
Assistant Director, Dept. of Infrastructure, Transport, Cities & Regional Development

“Steve was very engaging and has a wealth of knowledge.”
Aviation Business Development Manager, Newcastle Airport

“Steve is extremely professional and has extensive first hand aviation experience. It was great to hear examples from his career at Qantas when covering the course topics.”
Senior Solutions Consultant, Dassault Systemes



The Complexity of Airlines

  • Regulations governing airlines — economic, operational, domestic and International
  • Freedoms of the Air — what are they? Impact on air travel



  • The impact on aviation and airlines
  • Main forecast drivers for the future
  • The outlook for 2020 – 2021


Marketing and Advertising

  • Iconic advertising campaigns — what works?


Loyalty Programs

  • Influence — how important are loyalty programs to an airline?
  • Not all about the flights — the ancillary services offered and alternative ways to earn loyalty rewards



  • What is an airports relationship with airlines?
  • Security — the front line of safety for passengers and freight
  • Airport operations — from check-in to departure
  • Lounges — the oasis away from the crowd



  • Not all about passengers – dedicated freight aircraft


Fleet Planning

  • Types of aircraft — what’s the best fit?
  • Maximising fleet use — ensuring the best return for investment


Network Planning

  • Deciding the network — profitable vs non-profitable routes
  • Aircraft allocation and market selection


Alliances and Codeshare

  • Major alliances — routes, codesharing and loyalty programs
  • Risk — getting the right partners


Low Cost Carriers (LCCs)

  • Full service airlines vs LCCs — what’s the difference?
  • LCCs — why so many? Is it worth it?


The Future for Airlines

  • Aircraft — higher, faster longer
  • Changing hubs — the impact on tourism
  • Space — the final frontier?



  • The importance of stakeholders in the aviation industry-tourism bodies, governments, travel industry


Integrated Operations Centre (IOC)

  • What happens in a crisis? — the IOC


Technical and Cabin Crew

  • Training — simulators and emergency procedures



  • Masterchefs in the air — what does it take?


Engineering and Maintenance

  • Safety first — the complexities of increasing technology – when is it too much?


Fleet Planning

  • Fleet size — multiple aircraft opportunities
  • Financing, Investment and Procurement
  • Revenue management — maximising the money


Alliances and Codeshare

  • Virtual Airlines


Leasing and Charters

  • Crisis Operations



  • Flag/national carriers – subsidiaries vs LCCs


The Future for Airlines

  • Challenges and threats
  • Onboard amenities and activities – keeping passengers healthy and engaged

when & where

09 - 11 Sep 2020

Live Online Training Course

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Deliver this course how you want, where you want, when you want – and save up to 40%! 8+ employees seeking training on the same topic?

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