Informa Connect Singapore is part of the Informa Connect Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

Choose Location

P21GL27SG03V KPI Professional (KPI-P) Certification Program
Download Brochure Request

Register your interest


Register your interest


KPI Professional (KPI-P) Certification Program

29 November – 3 December 2021 | 9:00 – 17:00 (SGT) | Live Online Training

Register Your Interest Download Brochure


Live Online Training: Understand the fundamentals of performance management and successfully develop, deploy, and manage meaningful KPls for strategic, operational, or program management.

Key Learning Objectives

  • Recognize performance management as a key strategic and competitive differentiator
  • Understand theory and application of corporate performance management through Balanced Scorecards (BSCs) and other frameworks for developing KPls
  • Create buy-in and a culture of continuous performance improvement
  • Drive performance-informed budgeting and accountability
  • Develop best practice KPls, performance targets, and management dashboards
  • Improve performance of departments, teams, programs, projects, risks, and individuals
  • Communicate performance information throughout the organization to better inform decision-making

About The Course

KPI and performance measurement development is a discipline that involves articulating what an organisation is trying to accomplish and then identifying the most meaningful and useful indicators of success. Simply selecting standard measures from a long list of possible measures is not effective. Performance measures, or KPIs, are a key part of any strategic management system, as they are critical to assessing the effectiveness of strategy implementation. KPIs also help with analysis of the gap between actual and targeted performance, and with measurement of organisational effectiveness and operational efficiency. Operational measures, project measures, risk measures, and employee measures provide an early-warning system throughout an organisation to help improve performance. Meaningful and strong KPIs provide insight into whether strategies are working, whether programs, projects and services are on schedule, on budget, and delivered effectively. KPIs focus employees’ attention on what matters most for success, and allow for measurement of accomplishments.

Most people — whether executives, managers, strategy or performance professionals, or analysts — struggle to develop and manage KPIs or use performance information to make better decisions. This program helps participants who are working to find meaningful KPIs, get true buy-in to performance measurement, align measures to strategy, and use measures to drive improvement to reach targets.

This program is designed for all sectors — business and industry, government, and non-profit — and provides participants with practical tools to developing meaningful strategic and operational performance measures, and then develops their skills through a series of practical application exercises. Delegates are taught how to use several tools, including the logic model and cause and effect, that are used by organisations around the world. Delegates are also taught how to understand and articulate desired results, determine what to measure, set targets and thresholds, develop composite measures using lower level performance measures, measure outcomes, outputs, processes, and inputs, and produce visually appealing reports and dashboards that better inform decision making throughout an organisation.

This course is designed to help delegates understand the fundamentals of performance management, then successfully develop, deploy, and manage meaningful KPIs for strategic, operational, or program management.

Why You Should Attend

  • Delegates learn a simple, “do-it-yourself” methodology to develop meaningful performance measures
  • The SMG KPI program builds off the Balanced Scorecard programs that have been successfully delivered for over 15 years
  • The program includes multiple performance measurement frameworks and tools, including the logic model, cause-effect, process flow, and many more!
  • Successful delegates are jointly certified by The George Washington University College of Professional Studies and SMG; and offer CEU credit
  • The program is based on a wholly integrated performance measurement and management framework
  • Practical, step-by-step exercises, instruction and application guidance are provided by expert trainers
  • SMG instructors have decades of practical experience “in the trenches”


Eddy Abou Chakra

Managing Partner, Vanguards Consulting

Rami Itani

Partner, Vanguards Consulting


Part 1: 3-Day Course

The KPI Certification Part 1 course provides an introduction to KPIs and their strategic context, and then introduces delegates to a step-by-step methodology that can be used to develop various types of KPIs. Through short lectures, case studies, and applied exercises, delegates learn the fundamentals of KPI development, how to get true buy-in to performance measurement by building a performance measurement culture, and how to strongly align measures that drive improvement to strategy.

The focus of Day One is on understanding basic KPI terminology and the purpose of measurement, as well as the strategic context needed to develop and align meaningful KPIs.

On Days Two and Three, delegates learn and apply advanced concepts of performance measurement.

Delegates focus on making strategy measurable and easier to communicate and cascade. They select and design KPIs in a consistent way, using the right data and with the right ownership. With this knowledge, the delegates design insightful and actionable reports and dashboards that focus discussion on improvement and are able to clearly see the real signals from measures about whether performance is improving or not.

At the end of the Part 1 course, delegates will understand how to clearly communicate desired results and make lasting improvements in performance. They will be able to tightly align measures to strategy, and measure intangible goals, while streamlining the measurement and reporting process to reduce cost, effort, and cycle time. By learning KPI development, delegates will get everything needed to create measures that transform an organisation’s performance.


KPI Development Overview

  • Introduction To KPIs and strategic management
  • Creating the right performance measurement culture to build buy-in
  • Understanding strategic context (“Begin with the end in mind”)
  • Application exercises
  • Tools, templates and supplemental resources

Performance Measurement

  • Understanding measurement’s purpose
  • Mapping measurable results
  • Designing meaningful measures
  • Building buy-in to measures
  • Application exercises
  • Tools, templates and supplemental resources

Performance Measurement (cont.)

  • Implementing measures
  • Reporting performance measures
  • Interpreting signals from measures
  • Reaching performance targets
  • Summary – preparing for a successful implementation
  • Application exercises
  • Tools, templates, and supplemental resources


Part 2: Application Course

This course is designed to help delegates who understand the fundamentals of performance management successfully, to develop their skills through a series of practical application exercises. The course covers more advanced KPI topics including the development of strategic, operational, project, risk, and employee measures, as well as creating KPI alignment by cascading objectives and managing with performance information. Delegates learn an early-warning system that can be used throughout an organization to help improve performance. Throughout the course, delegates will be applying the framework and learnings to an individualized KPI project that reflects improvements in their organization. At the conclusion of the program, each participant will share their application project for peer and faculty feedback.

At the end of Part 2 of the course, delegates will be able to: improve managers’ and employees’ perception of the value and importance of measuring performance; lift the skill level of managers and employees in selecting meaningful measures and using measures to support their decisions increase the active involvement of employees in selecting and implementing performance measures; reduce the cycle time of implementing new performance measures, from choosing them to using them; and increase the proportion of strategic and operational business objectives that have meaningful measures identified.


KPI Application And Developing Measures

  • Developing measures for strategy execution
  • Developing measures for operations
  • Developing measures for projects
  • Developing measures for programs
  • Developing measures for employee performance
  • Course application project introduction
  • Advanced Topic: KPI case studies
  • Application exercises
  • Tools, templates, and supplemental resources

KPI Advanced Topics And Delegate Presentations

  • Creating KPI alignment by cascading objectives
  • Managing strategically with performance information
  • KPI development application project for participant organisations
  • Final delegate application project presentation and discussion


when & where

29 Nov - 03 Dec 2021

Live Online Training

On-site & in-house training

Deliver this course how you want, where you want, when you want – and save up to 40%! 8+ employees seeking training on the same topic?

Talk to us about an on-site/in-house & customised solution.


Still have a question?

Sushil Kunwar
Training Consultant
+65 6989 6614


Informa Connect is Singapore's leading event organiser. We conceive, develop and promote our own B2B industry conferences and corporate training courses, and offer tailored managed event solutions.

Find out more

COVID 19 Advisory from Informa
Learn More