Agenda

INTRODUCTION TO EMOTIONAL INTELLIGENCE

• Understanding the terms: Emotional Intelligence (EI), Emotional Competence (EC) and Emotional Expertise (EE)
• The components of EI:
  • Knowing your own emotions
  • Managing your own emotions effectively
  • Identifying other people’s emotions and how we might have contributed to their development in specific contexts
  • Responding to and dealing with other people’s emotions effectively

THE HUMAN BRAIN, EMOTION AND PEAK PERFORMANCE

• Basic brain structure – dominant and non-dominant hemispheres, their functions and implications
• The Reticular Activation System (RAS) – the human success radar – how it works and how we can use it more effectively in leadership
• The Limbic Hypothalamic System (LHS) – what it is, its importance
  for communication, and how to use it
• Using our understanding of the brain structures and processes to attain higher emotional expertise, better performance, and more effective communication

SELF AWARENESS AND SELF REGULATION

• Understanding the development of emotions and behaviour and learning how to control and adjust them
• Learning and applying the skills of self control, particularly in emotion charged business situations
• Trustworthiness – an essential emotional competence – what is it and how do we develop it?
• How to develop personal flexibility

MOTIVATION AND SELF MOTIVATION

• The art of maintaining the drive to achievement in oneself and those one leads
• The four levels of commitment and how to achieve the higher and more effective levels
• Demonstrating and encouraging initiative to exploit opportunity and achieve beyond expectations, using the New Behaviour Generator
• The inspiring power of optimism – driving towards the hope of achievement rather than away from the fear of failure

SOCIAL AWARENESS, SOCIAL MANAGEMENT AND BUILDING IN NEURO LINGUISTIC PROGRAMMING (NLP)

• The art of empathy
• The art of ‘calibration’
• The art of advanced sub-conscious rapport building
• Becoming ‘service orientated’ – a trusted adviser to stakeholders
• Developing others by sensing what they need and helping them to build their abilities
• The art of (positive) politics – recognising power relationships and social networks, and using persuasion and complex relationship strategies to build consensus and rapport
• Communication and networking
• Instilling a sense of purpose and guiding by example
• Emotionally intelligent conflict management and managing difficult people using the technique of ‘pacing and leading’
• The art of replacing compromise with collaboration

COMMUNICATION FOR THE APPLICATION OF EI/EC/EE

• Transactional analysis as a communication, negotiation and corporate relationship building art form
• The nine principles of Gestalt psychology and how to use them as an effective tool for EI/EC/EE based leadership
• Advanced EC using NLP SDI and Relationship Awareness Theory as advanced tools for enhanced EI

EXAMINING THE ENNEAGRAM

• The Enneagram is an ancient tool of still currently applicable wisdom.
• Learn how this is an outstanding tool for understanding human personality differences and developing ourselves to our maximum potential.

BRINGING IT ALL TOGETHER – PERSONAL ACTION PLAN
Development of a personal action plan – participants will draw upon their responses to the various course exercises, and upon their workload ahead to prescribe a personal action plan for developing specific emotional competencies in the weeks immediately following the course. They will also set personal key performance indicators by which they can measure their own progress against their personal action plan.