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P21GC13SGV Live Online Training: Communication & Emotional Intelligence Masterclass
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Live Online Training: Communication & Emotional Intelligence Masterclass

Learn how to make effective communication come naturally. Build & refine your skills as a negotiator & communicator, & your ability to respectfully influence others to deliver organisational & personal objectives.

4-Part series | 4 hours per Part | 10:00 pm – 13:00 pm (SGT)
May 2021 Course: 26 May | 27 May | 31 May | 1 June

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Key Learning Objectives

Gain an insight into emotional intelligence, human behaviour and team dynamics

  • Acquire a practical framework to help you understand and influence the behaviour patterns of different types of people
  • How to avoid the common mistakes managers make with extrinsic motivators
  • Apply behavioural techniques to help breakdown interpersonal barriers and resolve conflict

Acquire convincing motivation, communication and influencing skills

  • Understand why questioning skills are a manager’s number one tool
  • Identifying the various sources of power at your disposal and how you can strengthen them
  • Identify what motivation strategies work best with different people

Develop a natural leadership style that gains buy-in and respect

  • Effectively use your personal power, rather than relying on authority, or positional power
  • Understand the relationship between good leadership and good “fellowship”
  • Tactfully provide useful feedback both positive and negative

Guaranteed techniques to engender responsibility and accountability


About the Course

Regardless of the level of technical expertise your organisation possesses, it will be emotional expertise that takes you to the highest levels of performance..

The concept of emotional intelligence first broke into mainstream management in the mid 1990s. In the last 13 years, there have been major advances. Organisations who have used emotional competencies have demonstrated substantial bottom line improvements as a direct result of these efforts.

And now, you can do the same.

You will spend time revising behaviours, beliefs and attitudes and the principles of effective communication to help develop your ability to communicate, negotiate, influence, persuade, lead and motivate others to meet and exceed objectives.

You will take away a portfolio of realistic, relevant and immediately usable models, techniques and approaches that will dramatically improve your performance as a communicator. They will help create, and maintain productive working relationships with colleagues. It will also help contribute to agile team performance.


Who Will Benefit

This course is relevant for all those looking to improve their personal performance, productivity, communication, negotiation and influencing skills in the workplace. This can include managers, leaders, specialists, directors and C level management.

Executive Coaching

Take your learning and development further and experience transformational impact on your career progression. Our Executive Coaching and Mentoring programme offers you additional value and benefits to reinforce key learning outcomes obtained on an Informa course. Package your learning to incorporate additional 1-on-1 executive coaching with our expert Instructor.

To learn more or to include Executive Coaching and Mentoring as part of your registration for this course, please contact one of our Training Consultants on +65 6973 3567 or email or refer to the registration page when booking online.

Learn more about Executive Coaching

Course Director

Andrew Lee

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Relaxed atmosphere created by the instructor made me comfortable to ask the “silly” questions and therefore get the most out of the course.”
Environment Advisor, QLD Rail

The information was presented in a style and quantity that made it easy to digest. I learnt to be more selfaware and to evaluate my behaviour and the behaviour of team members to facilitate better communication.”
Business Development Manager, Optus

Watch webinar

Influencing with Questions

Getting people to buy-in to change, change old habits or reflect on deeply held assumptions is a core leadership capability. You’ve probably noticed that simply telling people what to do or showing lots of relevant data on Powerpoint slides rarely sways people – at best getting reluctant compliance.

In this webinar, Andrew Lee will show you some practical tools that will have an immediate effect.


Practical opener
Behaviour patterns of different types of people

  • During this session you will acquire a simple yet powerful psychological model which can be used to understand why people behave as they do. There will be an opportunity for discussion on how you can apply this to your specific circumstances

Next, a bit of science
The human brain, emotion and peak performance

  • Basic brain structure – dominant and non-dominant hemispheres, their functions and implications
  • The Reticular Activation System (RAS) – the human success radar – how it works and how we can use it more effectively in leadership
  • The Limbic Hypothalamic System – what it is, its importance for communication, and how to use it

Self-awareness and self-regulation

  • Understanding the development of emotions and behaviour and learning how to develop awareness of them in you and others
  • Learning and applying the skills of self-control, particularly in emotion charged business situations
  • Trustworthiness – an essential emotional competence – what is it and how do we develop it?
  • How to develop personal flexibility

The art and science of effective communication

  • The art of empathy
  • The art of advanced sub-conscious rapport building
  • Becoming ‘service orientated’ – a trusted adviser to stakeholders
  • Developing others by sensing what they need and helping them to build their abilities
  • The art of (positive) politics – recognising power relationships and social networks, and using persuasion and complex relationship strategies to build consensus and rapport
  • Instilling a sense of purpose and guiding by example
  • Emotionally intelligent conflict management and managing difficult people using the technique of ‘pacing and leading’
  • The art of replacing compromise with collaboration

Applying effective communication and questioning skills

  • How memory affects communication
  • Understanding learning preferences
  • Adapting your communication style to ensure your message is received
  • Why listening and questioning skills are such a valuable tool

Rapport – the core of all great communication and influence psychology

  • The centrality of rapport to business relationships, effective negotiation, and outstanding selling
  • (to internal and external stakeholders)
  • Mirroring and matching in principle and practice
  • Understanding the difference between warranted and unwarranted conflict – and why one extends rapport and one destroys it

Motivation and self-motivation

  • The art of maintaining the drive to achievement in oneself and those one leads
  • The four levels of commitment and how to achieve the higher and more effective levels
  • The inspiring power of optimism – driving towards the hope of achievement rather than away from the fear of failure

Motivation in action

  • Understanding and applying emotional intelligence in communication scenarios
  • Neutralising negative behaviours and changing attitudes
  • How to avoid the common mistakes managers make with extrinsic motivators
  • Identifying what motivation strategies work best with different people

Don’t forget the customer – a vital stakeholder
Identifying your customers and their needs

  • Defining your role in terms of your customers – whatever the purpose of your organisation
  • Customer focus and purpose
  • Understanding the 6 elements of customer satisfaction

Developing yourself
Developing your personal leadership style

  • Effectively using your PERSONAL power, rather than relying on authority or positional power
  • Understanding the relationship between good leadership and good “fellowship”
  • Developing “fellowship” skills in your staff
  • Motivating and inspiring your team
  • Putting purpose back into work
  • Vision and mission statements – what works and what doesn’t

Using your power and influence to inspire confidence and achieve your objectives

  • How persuasive are you?
  • Identifying the various sources of power at your disposal and how you can strengthen them
  • Building successful interpersonal relationships with your staff, colleagues and superiors

Delegation and improving performance
Effective delegation and managing the performance of others

  • Guaranteed techniques to engender responsibility and accountability
  • Giving instructions and clarifying meaning
  • Who is likely to complete tasks on time, on cost and on performance and why?
  • Selecting appropriate methods of improving performance
  • Developing your own confidence and assertiveness
  • Promoting positive behaviours within your team
  • Encouraging self-reliance

The Final Steps
Examining the enneagram

The enneagram is an ancient tool of still currently applicable wisdom. Learn how this is an outstanding tool for understanding human personality differences and developing ourselves to our maximum potential

Bringing it all together – personal action plan

Development of a personal action plan – participants will draw upon their responses to the various course exercises, and upon their workload ahead to prescribe a personal action plan for developing specific emotional competencies in the weeks immediately following the course. They will also set personal key performance indicators by which they can measure their own progress against their personal action plan.

when & where

26 May 2021

Live Online Training

On-site & in-house training

Deliver this course how you want, where you want, when you want – and save up to 40%! 8+ employees seeking training on the same topic?

Talk to us about an on-site/in-house & customised solution.


Still have a question?

Sushil Kunwar
Training Consultant
+65 6989 6614


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