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29-07-2021 (Live Online Training)

P21GL20SG02V Live Online Training:
Clinical Governance and Practice Improvement
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Register your interest


Live Online Training:
Clinical Governance and Practice Improvement

Learn how to meet 2021’s expectation of practice, patient safety and quality management

2-Part series | 09:30 – 12:30 (SGT) | Over 2 days
25 – 26 March 2021 | 29 – 30 July 2021

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Key Learning Objectives

  • Understand clinical governance and how it improves efficiency and practice, prevents incidents, manages risk, enables accreditation and shares accountability for good practice across all levels of staff
  • Discover ways to achieve effective clinical governance, the systems to have in place and the optimisation opportunities
  • Understand patient, community, government and regulatory expectation
  • Learn about the strategies used by high performing organisations

About the Course

Clinical Governance is the system by which the governing body, managers, clinicians and staff share responsibility and accountability for the quality of care, continuously improving, minimising risks and fostering an environment of excellence in care for consumers.

This course will look at 2021’s expectation of how an organisation achieves safe high quality care in an environment of rising expectation and cost pressures. Its intention is to simplify the concept of clinical governance and provide strategies to make it easier to achieve practice improvement.

We will start by discussing the origins of clinical governance and the systemic patient safety failures which have been judged publically as a failure in clinical governance. The impact this has had on the leadership teams, the reputation of these organisations and the wider community.

Then we will systematically look at what effective clinical governance looks like in practice. Covering the key foundational patient safety initiatives used by high performing organisations to enable practice improvement.

This discussion will give you the opportunity to consider ways to improve practice, whilst improving the patient experience and meeting regulatory expectation.

We will finish by reflecting on the key indicators of clinical governance to help you prioritise where to start.

Who Should Attend

This course will benefit leaders in health and aged care services, clinical governance committee members and staff working in patient safety, risk and quality management.

It is particularly suited to people who are new to clinical governance or people looking to increase the effectiveness of clinical governance to improve practice.


Packages Price
Live Online Training 2021$1495

Great Savings:
When you book 4 or more participants! Call us today on +65 6508 2896 or
email to take advantage of the discount offer.

A 7% Goods & Services Tax (GST) is applicable to all Singapore based companies.

Benefits of Live Online Training

Aimed at offering you immediate, high-quality practical information whilst minimising time and expenditure associated with travelling, our digital training platform enables you to interact in real time with course directors and remotely network with your fellow participants.

  • Classroom Experience: Progress with fellow participants as you would in an on-site class
  • Guaranteed cost-effectiveness: Travel budget saving, plus 20% price advantage for online participation
  • Controlled environment with speakers managing the Q&A and discussions and tools for enhanced interactions
  • Module-based approach to effectively manage your time and revisions
  • Proven and secure training platform

Reference from eCTD website, EXCLUDE write up on “Stay Home. Skill Up”


Michele Moreau


1. Introduction to Clinical Governance

  • What is clinical governance
  • Benefits to organisations, staff and patients.
  • Real examples of its public failures and what we can learn from them
  • The role of government, regulatory authorities, the board, management and clinicians

2. Consumer Participation

  • Patient and community expectation
  • Person centred care
  • Co-design and participation opportunities

3. Information systems, policy, procedure and clinical guidelines

  • Security and privacy
  • Communicating information
  • Achieving procedure informed practice

4. Staff

  • Getting the working environment right
  • Governance expectation of staff recruitment, training, credentialing and performance development
  • Opportunities to make it simpler and easier

5. Risk Management

  • Why it’s the most powerful tool in patient safety
  • Responsibility for risk management
  • The essential skill – risk assessment

6. Incident and complaint management

  • Human error and systems thinking
  • Recommended methods for management and investigation
  • Learning organisations
  • Open disclosure of adverse events

7. Incident and complaint management

  • Keys to successful accreditation
  • The role of performance indicators in measuring patient outcomes
  • Expectation of quality improvement plans and auditing

8. Governance committees

  • Performance expectation
  • Clarify of purpose
  • Optimising effectiveness
  • Answering the question ‘where does responsibility sit’

when & where

25 - 26 Mar 2021

Live Online Training

29 - 30 Jul 2021

Live Online Training

On-site & in-house training

Deliver this course how you want, where you want, when you want – and save up to 40%! 8+ employees seeking training on the same topic?

Talk to us about an on-site/in-house & customised solution.


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