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21-09-2020 (Online Course)
16-11-2020 (Online Course)

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Online Course:
Clinical Governance and Practice Improvement for Hospitals

Protecting Patients, Staff And Organisations
6-week online course I Up to 2 Hours per week
21 September – 30 October 2020
16 November – 18 December 2020

Book Now Register Your Interest Download Brochure


Online Course:

About the Course

This course is designed to give you a step-by-step in-depth understanding of clinical governance and the processes which work together to improve practice and produce good clinical outcomes.

You will gain essential knowledge to influence change for the benefit of patients and staff in a climate of increasing chronic disease, high community expectation and staff stress. The course has 6 modules, delivered over a 6-week period. Each module contains up to 2 hours of online learning, consisting of short videos, written notes, discussion points for the online forum and quizzes.

Between modules there is an opportunity to interact with other participants and the facilitator via the online forum.

Who Should Attend

  • Current and future leaders of hospital services
  • Medical and Nursing leaders
  • Clinical Governance Committee Members
  • Hospital Administrators
  • Clinical Service Directors and Managers


Packages Price
Online Course$1196Early Bird

Great Savings:
When you book 4 or more participants! Call us today on +65 6508 2896 or
email to take advantage of the discount offer.

A 7% Goods & Services Tax (GST) is applicable to all Singapore based companies.


“One of the most valuable and informative days I have done in my nursing career. Michele was a wonderful facilitator with an ability to relate everyday practice into the course.”
Nurse Manager, Tunstall Healthcare

“The instructor was fantastic. Very knowledgeable, engaging and patient. Was able to meet everyone needs and provided relevant examples.”
Head of Dept. Obstetrics & Gynaecology, SJOG Midland

“One of the best courses I have attended.”
Facility Manager, Western Downs Regional Council

“Very interesting and engaging day. Great sharing of knowledge and the flexibility on the content.”
Clinical Analyst, Healthdirect Australia

“Great examples of how the different aspects work within the real life. Great stories and personable.”
Doctor, Queensland Health

“In depth knowledge of the subject from various angles of roles, organisations and context. Very practical approach to the subject and easy to grasp the way of presenting.”
Quality Development Clinical Lead, Intersystems

“Very knowledgeable, excellent facilitator, stayed on track, open to share experience and examples.”
Clinical Resources, Sir Moses Montefiore Home


Michele Moreau



Clinical Governance
What is it and why it adds value

In Module 1, we will look at the Clinical Governance method for achieving high quality care and the impact on patients, staff and organisations when it’s missing or ineffective. We will finish by thinking about the goals we wish to achieve with clinical governance within our own hospital.

Module overview:

  1. Clinical Governance and its most important element.
  2. Case Studies: Examples of avoidable harm when Clinical Governance fails.
  3. Realising value: The clinical governance systems which improve practice and mitigate risk
  4. Setting Clinical Governance goals and leading change in the key areas of partnering with patients to improve health outcomes and antimicrobial stewardship


Service design and delivery – having the right place

In Module 2, we will look at the clinical governance processes used to design service delivery to achieve outcomes and support staff to successfully deliver high quality care.

Module overview:

  1. Consumer, community participation and co-design
  2. Service delivery goals and maximising service access
  3. Designing the service environment to enhance the staff and patient experience
  4. Standardising and guiding evidence-based practice


High performing staff

In Module 3, we will look at the clinical governance processes used to ensure we have the workforce capability and health to deliver high quality care.

Module overview:

  1. Healthy workplaces and happy staff
  2. Recruiting the right people.
  3. Credentialing and scope of practice
  4. Roles and responsibilities – sharing accountability for good practice.
  5. Developing and improving staff performance.


Risk, Incident and Complaint Management, the hallmark of a learning organisation

In Module 4, we will look at maximising the learning opportunities provided by risks, incidents and complaints to improve practice and drive a no blame culture.

Module overview:

  1. Risk assessment, risk decision making and how to make risk registers useful.
  2. Incident prevention: Avoiding negligence.
  3. Incident and complaint reporting: Improving the documentation
  4. Systems analysis investigation – the skill used by patient safety leaders
  5. Open disclosure – improving the patient experience and minimising medico-legal risk


Quality and measuring Outcomes

In Module 5, we will take a deep dive into the role of quality improvement and outcome measurement.

Module overview:

  1. Measuring what matters and reporting useful data
  2. Clinical audit – adding value and removing waste
  3. Prioritising improvement – work smarter
  4. Accreditation preparation


Good Governance

In Module 6, we will look at the role of governance committees in achieving safe, high quality care and meeting community expectation.

Module overview:

  1. Governance expectation
  2. Lean committees – opportunities to improve effectiveness.
  3. Role, responsibility and accountability – what does a Terms of Reference look like.
  4. Clinical governance systems – how do you know their working
  5. Receiving and responding to reports – when to watch and when to act.

when & where

21 Sep - 23 Oct 2020

Online Course

16 Nov - 18 Dec 2020

Online Course

On-site & in-house training

Deliver this course how you want, where you want, when you want – and save up to 40%! 8+ employees seeking training on the same topic?

Talk to us about an on-site/in-house & customised solution.


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