Informa Connect Singapore is part of the Informa Connect Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

Choose Location

09-09-2024 (Singapore)

P24GL27SG Balanced Scorecard Professional (BSP) Certification
Download Brochure Request

Register your interest


Register your interest


Balanced Scorecard Professional (BSP) Certification

Learn How To Build And Implement An Integrated Strategic
Planning And Management System Based On Use Of The
Balanced Scorecard Methodology.

9-13 September 2024 | Singapore

Certifying Bodies
Balanced Scorecard Institute - Balanced Scorecard     George Washington University - Balanced Scorecard

Book Now Register Your Interest Download Brochure



A 5-day course leading to professional BSC certification by the US Balanced Scorecard Institute and the George Washington University College of Professional Studies.

A 5-day course leading to professional BSC certification by the US Balanced Scorecard Institute and the George Washington University, Center for Excellence in Public Leadership

About the Course

Balanced Scorecard systems are becoming the standard performance management system in many organizations worldwide. The name “Balanced Scorecard” comes from the idea of looking at strategic measures in addition to traditional financial measures to get a more “balanced” view of performance.

The Institute’s Nine Steps to SuccessTM framework is the basis of the course, where the emphasis is on shared participant experiences, lessons learned, and best practices. Small group exercises are used for each step in the framework to reinforce the lectures, and you are encouraged to bring your organization’s strategic planning material to share with the class and receive instructor feedback offline as time permits.

Topics covered by the course include:

  • Basic concepts of the Balanced Scorecard and how it can be used to improve your organization’s performance
  • How the Balanced Scorecard applies to different types of organizations
  • How to build and implement a Balanced Scorecard using the lnstitute’s award-winning nine-step methodology
  • How to develop meaningful performance measures and how a scorecard system can drive your performance-informed budget and accountability
  • How to get performance information throughout the organization for better-informed decision-making through scorecard automation
  • How to cascade the scorecard to all levels of an organization
  • How to design and implement a scorecard where other frameworks have already been introduced
  • How to revise poorly designed scorecard elements
  • How to overcome obstacles and real-world challenges
  • How to evaluate planning documents and processes

Benefits of Attending

For The Organization

  • Understand the key concepts of the Balanced Scorecard, and why it is gaining so much attention in corporate, non-profit, and governmental organizations
  • Learn a systematic, nine-step methodology for building and implementing the Balanced Scorecard, based on the performance management theory developed at Harvard University and the Institute’s international Balanced Scorecard consulting experience
  • Receive a Performance Scorecard Toolkit with worksheets for each step of the methodology, and a CD with course and reference material
  • Improve focus on strategy & results
  • Improve communication of the organization’s Vision and Strategy

For The Learner

  • Enhanced professional credibility
  • Positive Career development
  • Professional networking opportunities
  • Extensive knowledge gained

Who Should Attend

This course is recommended for executives, managers, planners, and analysts who are part of a Balanced Scorecard development team, and are seeking the best practical ideas for improving organizational performance.

Course Methodology

Through case studies and a series of interactive small-group workshops, you will apply the Balanced Scorecard concepts to meet the challenges facing a typical organization. Exercises performed throughout this course include:

  • Launching a BSC program and establishing work teams
  • Incorporating communications planning and change management into the scorecard development process
  • Using an organizational assessment to set vision, mission, and strategy
  • Understanding who your customers and stakeholders are and what they need from your organization
  • Developing an organization’s strategic themes, strategic results and perspectives
  • Developing and refining strategic objectives and strategy maps
  • Developing and refining performance measures and targets aligned to strategy
  • Developing and prioritizing new initiatives to execute strategy
  • Sustaining the scorecard with a Strategy Management Office
  • Defining enterprise performance information requirements and selecting software

Course Requirements and Certificates

  • Attendance – Delegates must attend all sessions of the course. Delegates who miss more than two hours of the course sessions will not be eligible to sit the exam
  • Certificate of Completion – Delegates will receive an Informa Certificate of Completion after successful completion of the course
  • Certificate from The Balanced Scorecard Institute – Delegates will receive a globally recognized certificate from The Balanced Scorecard Institute in association with The George Washington University upon successfully passing the certification
  • Laptops – Delegates are required to bring their laptop all throughout the session


Packages Price
5 Day TrainingSGD $5395SGD $5095Early BirdEarly Bird

Group Discount:
When you book 4 or more participants!
Call us today on +65 6973 3571 or email [email protected] to take advantage of the discount offer.

9-13 September 2024 | Singapore
Early Bird rate: $5,095 + GST. Expires 23 Aug 2024
Standard rate: $5,395 + GST.


“This is really a useful course and highly related to my job. The trainer was knowledgeable and gave good examples and case studies to practice and understand the concepts.”
Head of Performance Management, SOCSO

“Instructor was excellent, easy to understand, friendly, knowledgeable and professional. His wide experience and coaching style facilitated for perfect learning environment.”
Head of Corporate Planning, Social Security Organisation


Dr Bob McDonald

Balanced Scorecard Institute Senior Associate

Alan Fell

Independent Consultant


BSP Certification Part 1:
Introduction To The Balanced Score

Module I: Introduction

Learning Objectives: Explain the concept and origin of the Balanced Scorecard; outline course modules; introduce the case studies; introduce participants; and discuss reference material.

  • Introductions, expectations, and participant knowledge
  • Workshop objectives
  • Balanced Scorecard concept and origin
  • Agenda, schedule and logistics
  • References
  • Introduction to the examples, case study, small-group exercises, performance measurement software, and the performance scorecard toolkit

Module II: Overview Of The Balanced Scorecard (BSC)

Learning Objectives: Explain the evolution of measurement and strategic management systems, define terms, list reasons for adopting a Balanced Scorecard syste, identify the six steps needed to build a scorecard system and the three steps needed to implement these systems, identify challenges that need to be overcom, discuss indicators of successful systems, discuss time periods for a scorecard project, contrast the differences and similarities in scorecard systems for different organizations, discuss a typical BSC cycle.

  • Introduction to performance management and measurement
  • Balanced Scorecard history
  • Reasons for undertaking a Balanced Scorecard project
  • Similarities and differences among BSC and other performance systems
  • Advantages of using BSC performance systems
  • Contrast private sector and public agency use of scorecards
  • Key questions the BSC seeks to answer
  • Sample BSC performance measures
  • The Nine-Step Methodology for building and implementing a Balanced Scorecard project
  • Meeting the challenges of scorecard systems
  • Indicators of successful projects

Module III: Building The Balanced Scorecard

Learning Objectives: Identify the six building steps – Using an organization assessment to set vision, mission and strategy, defining strategic themes, choosing perspectives and developing objectives, developing a Strategy Map, defining performance measures, developing initiatives

Case studies and examples will be selected from among several commercial, public sector and not-for-profit organizations that use the Balanced Scorecard for strategic management

  • Using an organizational assessment to set vision, mission, and strategy
  • Identify customer groups and develop the Customer Value Proposition
  • Develop strategic themes and strategic results
  • Develop strategic objectives and strategic success drivers
  • Strategy mapping – develop cause-effect relationships among the objectives
  • Derive strategic performance measures, targets and thresholds
  • Develop strategic initiatives
  • Define criteria for selecting initiatives

Module IV: Implementing The Balanced Scorecard

Learning Objectives: Identify and understand the three implementation steps – Using computers to communicate performance information, cascading the scorecard throughout the organization, and using scorecard information to improve performance.

Examples will be selected from among several commercial, public sector and not-for profit organizations that use the Balanced Scorecard for strategic management

Software Demonstration: Performance Management Information Software options

  • Implementation issues
  • Aligning strategy and work throughout the organization
  • Collect, verify and validate performance data
  • Transforming data into information
  • Software options for managing performance information
  • Developing an internal and external communication plan
  • Cascading the scorecard throughout the organization
  • Employee motivation
  • Linking strategy to resource decisions
  • Linking performance to rewards
  • Scorecard roll out, training, and change management
  • Using performance information to improve organization performance

Module V: Next Steps

Learning Objectives: Understand the challenges of integrating Balanced Scorecard systems with other enterprise-wide systems; overcoming challenges to implementation.

Exercise: Examine strategic change readiness in your organization

  • Integrating the scorecard with other enterprise management systems
  • Integrating the scorecard with other enterprise information systems
  • Best practice

Module VI: Getting Your Scorecard On Track

Learning Objectives: Applying the BSC to your organization’s needs; discuss company-specific issues.

Exercise: Develop a scorecard action plan for your organization

  • Overcoming obstacles and challenges within your organization
  • Integrating the scorecard with other enterprise management and information systems
  • The role of consultants
  • Time and schedule estimates
  • Develop an action plan based on your organization’s readiness

BSP Certification Part 2:
Advanced Balanced Scorecard


  • Course overview and logistics
  • Learning objectives

Module VII: Evaluation To Assessment

  • Best practice and terminology review related to Steps One and Nine of the Nine Steps to Success™
  • Common evaluation and assessment challenges
  • Small group facilitation primer

Case Study Exercise: Use various small group facilitation techniques to identify case study scorecard development issues and problems

Module VIII: Advanced Strategic Foundations Development

  • Short review of Steps One – Assessment, and Two – Strategy, of the Nine Steps to Success™
  • Analyzing, identifying and correcting poor strategic foundation design
  • Migrating from other planning models to the Balanced Scorecard
  • Various pitfalls associated with poorly designed strategic themes and perspectives

Case Study Exercise: Revise poorly designed strategic foundation elements

Module IX: Advanced Objective And Strategy Map Development

  • Strategic objective and strategy map best practices
  • How to facilitate the correction of poorly designed objectives and strategy maps

Module X: Advanced Performance Management – Measure What Matters

  • How to use several frameworks, such as the Logic Model, Process Flow Analysis, the
  • Decision Model and the Critical Question Model, to develop a family of potential measurements for each objective
  • Identification and correction of problems associated with poorly selected measurements

Exercise: Practice using a process flow analysis to develop meaningful measurements for various objectives

Module XI: Measurement Definition, Implementation And Visualization

  • Advanced measurement definition: ratios, frequency and accuracy requirements
  • How to develop “roll up” measurements and indexes
  • How to set targets and normalize data
  • How to improve data visualization

Case Study Exercise: Identification and correction of poor measurement definition and visualization

Module XII: Strategic Initiative Prioritization And Management

  • Advanced strategic initiative prioritization techniques
  • Project management primer

Case Study Exercise: Practice using a common initiative prioritization technique

Module XIII: Advanced Scorecard Alignment And Cascading

  • How to build organizational alignment through advanced cascading techniques
  • Advanced Tier Two scorecard development
  • How to build a pilot program at the Tier Two level without a Tier One level scorecard
  • How to develop a Tier Three scorecard and align with an appraisal system

Case Study Exercises: Refine Tier Two scorecards and develop Tier Three scorecards

Module XIV: Managing And Sustaining A Balanced Scorecard

  • Day-to-day management with a Balanced Scorecard
  • Performance-based budgeting
  • Sustaining a scorecard
  • Strategy Management Office (SMO) roles and responsibilities

when & where

09 - 13 Sep 2024


On-site & in-house training

Deliver this course how you want, where you want, when you want – and save up to 40%! 8+ employees seeking training on the same topic?

Talk to us about an on-site/in-house & customised solution.


Still have a question?

Devi Nyunt
Training Consultant
+65 6992 8760
[email protected]

Informa Connect is Singapore's leading event organiser. We conceive, develop and promote our own B2B industry conferences and corporate training courses, and offer tailored managed event solutions.

Find out more

Informa Connect Academy

The training industry has changed tremendously over the past few years with technology playing the lead role and catalyst for new ways to deliver truly memorable and rewarding experiences.  Informa’s reputation of innovation and high-quality brands precedes itself, keeping you, our partners and customers, at the core of everything we do.

With that in mind, we are pleased to announce the launch of Informa Connect Academy, which will serve as our flagship training brand, expanding on our promise of delivering exceptional programmes for the betterment of career, life, and society.

      View the Informa Connect Academy website     

If you have any queries about Informa Connect Academy or would like further information, please feel free to contact our hotline number at +65 6989 6507 or email [email protected].